If you place too much emphasis on just one signal out of many, you might come to an inaccurate conclusion about what a person is trying to say. When you are communicating with others, always consider the situation and the context in which the communication occurs. Some situations require more formal behaviors that might be interpreted very differently in any other setting. Consider whether or not nonverbal behaviors are appropriate for the context. If you are trying to improve your own nonverbal communication, concentrate on ways to make your signals match the level of formality necessitated by the situation.
For example, the body language and nonverbal communication you utilize at work are probably very different from the sort of signals you would send on a casual Friday night out with friends. Strive to match your nonverbal signals to the situation to ensure that you are conveying the message you really want to send. According to some, a firm handshake indicates a strong personality while a weak handshake is taken as a lack of fortitude. This example illustrates an important point about the possibility of misreading nonverbal signals. A limp handshake might actually indicate something else entirely, such as arthritis.
Always remember to look for groups of behavior. A person's overall demeanor is far more telling than a single gesture viewed in isolation. Some people just seem to have a knack for using nonverbal communication effectively and correctly interpreting signals from others. These people are often described as being able to "read people.
In reality, you can build this skill by paying careful attention to nonverbal behavior and practicing different types of nonverbal communication with others. By noticing nonverbal behavior and practicing your own skills, you can dramatically improve your communication abilities. Nonverbal communication skills are essential and can make it easier to convey your point and to read what others are trying to tell you.
Some people seem to come by these skills quite naturally, but anyone can improve their nonverbal skills with practice.
Top 10 Nonverbal Communication Tips
Ever wonder what your personality type means? Sign up to find out more in our Healthy Mind newsletter. More in Theories. Pay Attention to Nonverbal Signals. Look for Incongruent Behaviors. Use Good Eye Contact. Ask Questions About Nonverbal Signals. New York: Guilford Press.
Kathleen A. Olson, Colleen Gengler, and Jo Musich, Extension educators in family resiliency; and Madge Alberts, Program coordinator with children, youth and family consortium. All rights reserved. The University of Minnesota is an equal opportunity educator and employer. Effective communication for family-school partnerships.
Home Families and youth Success in school Parent-school partnerships Effective communication for family-school partnerships. As an active listener you should keep speakers focused on their subject. If they go on about insignificant things, you will need to find out whether they just want to talk, or if they are having difficulty in saying what they need to.
When it is clear that the speaker just wants to talk for the sake of talking, you will have to judge whether you have time to chat. If you do not have time, you will have to let the speaker know. You can respond with similar information about yourself, so that the other person gets to know you better. People will appreciate if you remember details of their personal life, such as the names of their children, or what sports they enjoy.
They will not appreciate hearing detailed accounts of your personal problems. If a speaker is inclined to tell you too much of a personal nature, you should politely make it clear that you are not a willing listener. Some people who are poor communicators may rarely speak.
When they do speak, they may appear angry or disrespectful to you. Keep your focus. Ask yourself why this person has decided to speak to you now. They may seem angry or disrespectful, but they may still have a message. Ignore the poor communication skills and ask questions that help determine what they really want to say. You could take insult over this comment as a reflection on how you are doing your job.
On the other hand, there may be valuable information to learn. By finding out what the comment is really about, you may be able to deal with a problem that you had not noticed.
As you show your willingness to listen, the people you listen to will show a greater willingness to speak. They will tell you about problems that they notice sooner. On the other hand, if you take poor communications personally and respond by ignoring or insulting the person, those people are less likely to speak to you.
Not all of the people who you work with will speak English well. They may be from other countries, or have little education, or both. Because a person does not speak English well, it does not mean that he or she is not intelligent. Think of situations where you did not understand the words being used, perhaps in school or while in another country.
Communication - Wikipedia
When you speak with people who have a lower level of English than you, imagine trying to speak in their language if you were just learning it. Speak like you would want them to speak to you. Speak slowly. Choose simple words and pronounce them carefully. Ask simple questions that will give the person a chance to show understanding. Because expressions are usually based on cultural knowledge, avoid using them.
Avoid using unnecessary jargon, but do use the jargon that is common in the company. Do not treat the person like a child but as a dignified adult whose knowledge of English is limited. Do not raise your voice.
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A lack of language is not a hearing problem. When you adjust the way you speak so that people who do not speak English well can understand you, both they and you will benefit. Those people will be able to do their job better because they understood your instructions. They will work more safely because they understand the situation or procedure better. They will appreciate your effort to communicate with them and respond better to your demands. The way that we communicate depends on our culture.
Language is a big part of culture, and so is non-verbal communication. In some cultures, it is insulting to make eye contact or to stand in front of the person you are speaking to. In others, it is good manners to speak very loudly. Many cultures have different norms of communication for women, men, older people, and younger people. When speaking to people from different cultures Figure 10 , keep in mind that their norms of communication may be different from yours. You may need to ask them what the meaning of certain non-verbal communication actions means to them, and explain the meaning in your culture.
A busy kitchen in the midst of meal service can be a noisy environment in which it is hard to understand speech. You will need to speak more loudly, but avoid shouting because shouted words are more difficult to understand. Be sure to face in the direction of the person to whom you are speaking because the sounds you produce are loudest in front of you.
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Be sure that the person is looking at you so that the sound can easily reach both ears, and so your facial and body expressions can be read. Support what you are saying with appropriate gestures, such as pointing at the objects to which you are referring. Often there are specific gestures used in the company for certain actions: a kind of local sign language.
Be sure to learn what these gestures mean and use them whenever you speak in a noisy location. For longer conversations or when you must be sure that the listener has understood you, go to a place where there is less noise. You may meet people who do not hear very well because of hearing damage. A person who is deaf in one ear may never tell you, but may always stand to one side during conversations. Be sure to give those people a chance to take their preferred position before speaking to them.
Manual Essentials for Effective Family Communication (Building Your Future)
Not all people who have hearing damage know that they do or want to be reminded of it. Be aware of how loudly they speak and adjust the volume of your voice to match theirs.
You will need to make oral reports to other staff, such as the executive chef or restaurant manager Figure For example, you might have to report on the condition of some equipment or explain your actions regarding a problem with a restaurant supplier. You will also need to make oral reports to people who work under you, such as apprentices or salad preparation staff. For example, you might have to explain the preparation of a new menu item. An effective oral report has the same parts as an effective written report, namely an introduction, a body or explanation , and a conclusion.
The listener does not know whether you are asking for help or just educating yourself on something that you have been wondering about.